Refund policy

At NestNova, we want you to be completely satisfied with your purchase. As an Australian-based business, our policies are designed to be fair and comply with the Australian Consumer Law (ACL).

1. Change of Mind Returns

We want you to shop with confidence. If you change your mind about a product:

• You have 15 days from the date of delivery to request a return.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Return Shipping: For change-of-mind returns, the customer is responsible for paying the return shipping costs.

2. Damaged, Faulty, or Incorrect Items

Under the Australian Consumer Law, you are entitled to a replacement or refund for a major failure.

• Major Failures: If the item has a major defect, is unsafe, or is significantly different from the description, you can choose a refund or replacement.
• Minor Failures: If the failure is minor, we will repair the item or offer a replacement at our discretion.
• What to do: If your order arrives damaged or faulty, please email us at contact@nestnova.shop within 48 hours of delivery with your order number and clear photos of the issue. We will cover the cost of return shipping for faulty items.

3. The Refund Process

Once your return is received and inspected:

• We will send you an email to notify you that we have received your returned item.
• We will also notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

4. Non-Returnable Items

Several types of goods are exempt from being returned:

• Gift cards
• Downloadable software products
• Personal care items (for hygiene reasons)
• Items marked as "Final Sale"

5. Late or Missing Refunds

If you haven’t received a refund yet:

1. First, check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at contact@nestnova.shop .

6. Shipping Your Return

To return your product, you should mail your product to:

Please ensure you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item, and a refund cannot be processed until the item is received.