Shipping policy

At NestNova, we believe you shouldn't have to pay for delivery. That’s why we are proud to offer Free Standard Shipping on all orders across Australia, with no minimum spend required.

Shipment Processing Times

All orders are processed within 1–3 business days.

• We process orders Monday through Friday.
• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders (such as during peak holiday seasons), shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

We use reliable carriers including Australia Post and local couriers to ensure your nestnova.shop products arrive safely.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3–8 business days	FREE
Express Shipping	1–3 business days	A$5

 

Delivery times are estimates and start from the date of dispatch.

Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number. You can use this number to monitor your package's journey directly through the carrier's website.

Delivery Areas

Currently, we only ship to addresses within Australia. We deliver to residential addresses, business addresses, and PO Boxes/Parcel Lockers via Australia Post.

Damaged or Lost Items

NestNova takes full responsibility for your items until they reach your door.

• Damaged Items: If your order arrives damaged, please contact us at contact@nestnova.shop within 48 hours with photos of the damage. We will arrange a replacement or refund immediately in accordance with Australian Consumer Law.
• Lost Packages: If your tracking says "Delivered" but you cannot find your package, please check with your household or neighbors. If the package is confirmed lost by the courier, we will issue a replacement or refund.

Incorrect Address

Please double-check your address at checkout. If a package is returned to us due to an incorrect address provided, we may need to charge a small fee to re-ship the item to the correct location.